Userback

Are you and your team getting lost in your email campaigns and customer feedback spreadsheets? Userback helps you organize your feedback collected from customers directly from your website or application. Improve your customer experience using Userback’s Customer Satisfaction Tool. Your customers have more options when it comes to leaving feedback on your website: video or annotated photos. Even collaborate with your customers through comments and notifications to make sure you get all the necessary and vital details of their feedback. You and your team can manage multiple projects in Userback’s dashboard. Add comments, tags, and statuses to each of the different feedback you receive. There is no more confusion between the multiple email threads and campaigns that were sent out. Teams can respond more quickly and efficiently, meaning customer satisfaction is likely to increase. Userback can be easily integrated with your choice of project management or bug tracking tools for different functions. Tools like Slack and Intercom can be integrated to trigger notifications directly from Userback. Other tools like ClickUp, Monday and Zendesk allow you to manage your customer feedback and create tickets, reports, and more.