Gorgias

Selling a product to a customer is only the first step. Indeed, it is just as important if not more important to satisfy the customer in the long term and to keep him loyal. In fact, building customer loyalty costs your company 5 times less than prospecting! With the Gorgias online platform, you simplify the life of your agents while significantly improving customer service performance. Automated support saves valuable time by automating repetitive and low value-added tasks. Your employees are less stressed and have more time to spend on what really matters: advising and reassuring customers. In addition, the great thing about the software is that it turns your customer support into a profit center. Turning visitors into customers, interacting with customers before they visit your website or unlocking sales via direct chat, text and social media are just some of the advantages the platform offers. Gorgias has also been designed specifically for online business from the start. For this reason, all industry platforms such as Shopify, ShopifyPlus and Magento work perfectly with this customer support tool. Industry experts have given Gorgias numerous awards for its performance. For example, in 2022, this SaaS-based tool was celebrated in the categories of Best Results, Best Usability, Leader, Momentum Leader and Most Implementable. Moreover, many companies have observed impressive results:- 10 times growth in two years for Bokksu;- 120 tickets managed per day and per agent for Darn Good Yarn;- A 68% decrease in resolution time for Marine Layer. These figures demonstrate the relevance of this software solution to help companies in their in-depth optimization of their customer support.